IPRO AI-Edge Analytics
AI analytics at the edge.
Welcome to the Aligntech TAS Portal
Your single access to technical support, service requests, resources, updates and expertise.
- Expert Support
- Faster Resolution
- Latest Updates
- Knowledge & Training
Aligntech International
Track a ticket
Our vendor partners
We design, deploy and support solutions from the world's leading security brands.
Featured solutions
New and recommended products from our vendor partners.
Genetec RSA
Restricted Security Area surveillance.
Vess A8340
Optimized for surveillance & AI.
Popular articles
Frequently asked questions
Who can open a ticket on TAS?
Registered Aligntech partners, integrators and end customers with an active support agreement. Sign in with your company email to see your organisation’s tickets.
What are the support response times?
Response times depend on ticket priority and your support agreement. Critical (system down) issues are handled first; you can follow progress on your ticket at any time.
How do I check if a device is under warranty?
Start an RMA request and enter the device serial number. Our team confirms warranty status before the return is approved.
Can I request a proof of concept (POC)?
Yes. Open a ticket and choose “POC”, or use “Request a demo / POC” on any featured solution, and our engineers will get in touch to plan it.
Still need help?
Our engineers in Dubai support partners across the region. Sunday–Friday, 9:00–18:00 GST