Expert engineering support for system integrators
Expert help to design, deploy, integrate and maintain your security systems, from the first site survey to long-term support.
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Supporting projects since 2015 · Multi-vendor expertise · Remote or on-site
An extension of your technical team
Since 2015, Aligntech has supported complex projects across commercial developments, airports, smart cities, critical infrastructure, oil and gas, data centers, and enterprise environments.
Our Professional Services team works as an extension of our SI partners' technical teams, providing certified engineering expertise, direct manufacturer support, and specialized resources throughout the project lifecycle.
From solution design and system architecture to configuration, integration, commissioning, and optimization, we help our partners deliver more complex projects with greater efficiency, confidence, and technical excellence.
Our Professional Services
Six service areas covering the full project lifecycle, each delivered with certified engineers and direct manufacturer backing to our SI partners, customized to fit their project needs.
Technical Consultation & Solution Design
Design with confidence. Deliver with precision.
- Technical consultation and project requirement analysis
- Solution architecture and system design
- Product selection, system sizing
- Storage, server, and architecture recommendations
- Technical documentation
- System scalability
Partner value: Reduce design risks, optimize solution performance, and strengthen technical proposals.
System Configuration & Commissioning
Accelerate deployment with specialized engineering support.
- Video surveillance and unified security platforms
- Access control, identity management, and intercom
- AI-powered analytics
- Perimeter intrusion and outdoor security
- Smart parking systems
- Entrance control
- Third-party enterprise systems
Partner value: Reduce commissioning time, overcome technical challenges, and achieve smoother project handovers.
Systems Integration & Interoperability
Connect technologies. Unlock greater capabilities.
We help our SI partners integrate multiple security and infrastructure technologies into unified, interoperable solutions.
Partner value: Deliver integrated, multi-vendor solutions with specialized technical expertise and direct manufacturer collaboration.
System Upgrades, Expansion & Migration
Modernize systems while minimizing operational disruption.
We assist SI partners with:
- Software and platform upgrades
- System expansion and capacity planning
- Legacy system migration
- Server and storage modernization
- License and configuration migration
- Compatibility assessment and technical validation
Partner value: Execute modernization projects efficiently while minimizing downtime and technical risks.
AMC Support & System Health Checks
Improve reliability. Maximize system performance.
Comprehensive Annual Maintenance Contract (AMC) support delivered through our SI partners, including preventive maintenance, health assessments, troubleshooting, and performance optimization for long-term reliability and operational continuity.
Partner value: Resolve complex technical issues, improve system performance, and strengthen ongoing customer support.
Technical Training & Knowledge Transfer
Strengthen your team's expertise and independence.
- Product-specific technical training
- System configuration and administration workshops
- Commissioning and troubleshooting guidance
- Technology updates and best practices
- Project-specific knowledge transfer
- End-user operator training support
Partner value: Build internal technical expertise, improve service quality, and reduce dependency on external resources.
How it works
From first request to handover, in five clear steps. We strengthen your System Integrator team, never replace it.
STEP 1
Submit a request
Use the request form and tell us about your project.
STEP 2
Scoping
We review your needs and contact you to confirm requirements.
STEP 3
Proposal
You receive a clear scope of work, timeline and quotation.
STEP 4
Delivery
Our engineers carry out the work, on site or remotely.
STEP 5
Handover
Documentation, training and ongoing support options.
Technologies we support
Our expertise extends across multi-vendor environments, working with the leading solutions in the Aligntech portfolio.
CCTV & unified security
i-PRO · Genetec
Access control & identity
SAFR · STiD · IDEMIA · HID
Video & audio intercom
Fermax
Servers & storage
Promise Technology · Dell
AI & video analytics
SAFR · IntelexVision
Smart parking & guidance
Orbility · INDECT
Entrance & physical security
Automatic Systems
UVSS & perimeter security
Rapiscan · Senstar
Why choose Aligntech
One engineering partner, backed by the manufacturers we represent.
Certified expertise
Engineers trained on the products we distribute.
End-to-end ownership
One team from design through handover and beyond. We strengthen our System Integrators, never replace them.
Vendor-backed support
Direct relationships with our technology partners for faster escalation.
Industry experience
Proven delivery across critical infrastructure and enterprise projects.
Ready to get started?
Tell us about your project and our Professional Services team will get back to you.