🛠️ Aligntech Technical Support (TAS)
Your Trusted Partner for Security & ELV Solutions
Welcome to Aligntech Technical Assistance Services (TAS) — your dedicated support channel for all security, ELV, and infrastructure solutions.
At Aligntech International, we provide end-to-end technical support to ensure your systems operate efficiently, securely, and without interruption.
🎯 What We Support
Our TAS team is specialized in a wide range of advanced technologies and integrated systems, including:
🔐 Security & Surveillance Systems
- CCTV & IP Surveillance (e.g. Pelco, i-PRO)
- Video Management Systems (VMS)
- Access Control Systems
➡️ These systems are critical for monitoring, incident response, and evidence collection in modern facilities
🧠 Unified Security Platforms
- Genetec Security Center
- License Plate Recognition (LPR)
- Decision Management & Incident Response
➡️ Unified platforms combine video, access control, and analytics into one scalable system
🏢 Physical Security & Entrance Control
- Turnstiles & Speed Gates (Gunnebo)
- Barriers & Gate Automation (Automatic Systems)
- Road blockers & perimeter protection
➡️ Designed to control and secure movement of people and vehicles in facilities
🧩 Intercom & Communication Systems
- Audio/Video Intercom (Fermax)
- SIP-based communication systems
💾 Server & Storage Infrastructure
- Enterprise storage (Promise Technology)
- Security servers & archivers
- Data protection and retention systems
➡️ Critical for storing and managing large volumes of surveillance data securely
🤖 AI & Advanced Technologies
- Facial Recognition (SAFR)
- Thermal Imaging (MOBOTIX)
- Traffic & Parking Solutions (Orbility)
➡️ AI enhances detection, automation, and operational insights in security systems
🌐 PSIM & Integrated Platforms
- Physical Security Information Management (PSIM)
- Multi-system integration and central monitoring
➡️ PSIM unifies multiple systems into one interface for better situational awareness
🧰 TAS Services Offered
✔️ Technical Support
- Troubleshooting & issue resolution
- System diagnostics and log analysis
- Remote and on-site support
⚙️ Configuration & Deployment
- System setup and commissioning
- Device onboarding (cameras, controllers, servers)
- Integration between systems
🔄 Maintenance & Optimization
- Performance tuning
- Firmware/software upgrades
- Preventive maintenance
🧑💻 Professional Services
- System design validation
- Project implementation support
- Advanced integrations & customization
📩 How to Request Support
To get assistance from TAS:
👉 Submit a request via the Support Portal
👉 Include:
- System type (CCTV, Access Control, etc.)
- Detailed issue description
- Screenshots / logs (if available)
- Site or project reference
⏱️ Service Commitment
Our team is committed to:
- Fast response times
- High-quality technical expertise
- End-to-end support from design to troubleshooting
Aligntech operates across the MENA region, supporting projects in sectors such as airports, oil & gas, smart cities, retail, and data centers
🚀 Why TAS?
- Certified expertise across leading global vendors
- Deep knowledge of integrated security ecosystems
- Proven experience in large-scale deployments
- Dedicated support team aligned with your business needs